Eligibility for Returns:

• Products in undamaged condition, original packaging, and within 30 days of order are eligible for returns.  See exceptions and exclusions for items not eligible for return.

Return Process:

• To return an item contact customer support, sales@cut-n-rust.com within 30 days of your order. Return requests received outside of the 30-day window are not eligible for return.

Refund Method:

• Refunds will be processed back to the original form of payment less any restocking fees, once the returned item is received.

Exceptions and Exclusions: Not eligible for return

• Sale Items
• Custom Orders
• Name Drop Items

Return Shipping:

• Customer is responsible for return shipping.

Restocking Fees:

• There will be a 15% restocking fee for any returned item(s).

Damaged/Defective Items or Shortages:

• Customers must notify customer support (sales@cut-n-rust.com) within 5 business days if they receive a damaged or defective product.  Include your order number as well as photos and a description of the damage.  

• Wholesale customers who have shortages must notify customer support (sales@cut-n-rust.com) within 5 business days

• Due to the handmade nature of our products there will be a variation in colors and color schemes due to the handmade nature of the product. Customers can request a preferred color, but it's important to note that your request is not guaranteed.

• If there are any issues with you order please reach out to sales@cut-n-rust.com